Below you'll find a list of common questions asked by
Customers and Visitors of this website. Please don't
hesitate to ask questions if you can't find your answer here
by using the Contact Us form or
by calling us at (877) 788-VOLT.
What makes doing
business with 12 Volt Heaven a good
decision for me and what are some of the
benefits?
Answer.
We aim to please, Strive for perfection in every job we do, Have some of the best prices available anywhere and We go above and beyond our competition to keep you satisfied. Some of the benefits of doing business with us are Warranty, Convenience, Quality, Customer Service and more.
Question.
Do you have a
Shop or Showroom that I can come and
check out?
Answer.
No sorry we don't, this is to keep our overhead down so we can continue to provide low low pricing and it insures that we'll be around in the future. In the winter we do have a Minneapolis location to work out of and the address is displayed on this site.
Question.
How do you make your wiring connections
and are you MECP Certified?
Answer.
Our wiring connections are soldered and we NEVER use T-Taps. Wiring is neatly grouped together and TOP QUALITY installation materials are used to insure many years of trouble free operation. Yes we're certified. Its really important to have a certified technician working on your vehicle.
What exactly is
a $20.00 non-refundable Scheduling /
Service charge?
Answer.
This is a non-refundable fee that is assessed when ever we schedule an appointment. This is to insure that people don't cancel appointments. Once we have come out to do an installation the Scheduling charge becomes a Service Charge which covers our gas and time for this visit and any warranty visits in the future.
Question.
Couldn't you just add
the service charge to the over all price
to make things easier?
Answer.
Without going into detail, its just not that simple. There are many reasons why we cant just add it to the total cost and then advertise a product with the included Scheduling / Service charge.
Question.
Ok so there's no
way around the non-refundable Scheduling
/ Service charge then. What happens if I
need to change my appointment time or
date will I loose my $20.00?
Answer.
No we're not that bad. If you need to re-schedule go ahead and re-schedule. The only time we keep your $20.00 is if you decide to fully cancel your appointment or once we have come out to do an installation.
Do all of your
products come with a warranty and if I
need warranty service what do I do?
Answer.
Yes every product that we sell comes with the full manufactures warranty. If you ever need a product replaced or repaired just contact us directly and we'll do all the work for you.
Question.
What about your
Installation warranty - How does that
work?
Answer.
Well its pretty simple. Once we do an installation its got a life time warranty. This covers labor, and anything to do with the labor but it doesn't include installation products such as wiring or relays. (we suggest getting the good wiring that we'll probably recommend)
Question.
So You'll come
out to my house and do a warranty job
and I wont be charged anything for it?
Answer.
Yea! If we installed the product or did the work on site then of course we'll come out to your place and fix any warranty related issues no problem. This is a good reason why you paid the initial $20.00 for a Service charge.
Established 10-6-06
Copyright 12 Volt Heaven (877) 788-8658 All Rights Reserved
